Mix and Match
Refund policy
Returns & Refunds Policy
At ElvaraCart, we want you to have a straightforward shopping experience. If you need to return an eligible product, please review the requirements below.
30-Day Return Period
Eligible products may be returned within 30 days of delivery.
To qualify for a return, the product must be:
-
Unopened
-
Unbroken
-
Unused
-
In its original box
-
With the original product label intact
-
In its original condition
Products that do not meet these requirements may not be accepted for return.
How to Request a Return
Before sending a product back, contact our customer support team:
Please provide:
-
Your order number
-
The product you want to return
-
The reason for the return
-
Any relevant supporting information or photos, where applicable
Do not send a return before receiving the appropriate return instructions.
Return Address
The return address will be the same warehouse/address from which the product was originally shipped, unless ElvaraCart provides different return instructions.
For security and processing purposes, customers should contact us before sending any return.
Return Inspection
Once the returned product reaches our warehouse, we will inspect the product to verify that it meets the return requirements.
The product must be unopened, unbroken, unused, in its original box, and have its original label intact.
Refunds
If the returned product meets the applicable return requirements, we will process a refund for the actual product amount paid.
The refund does not include any amount that is not eligible for refund under the applicable order or return circumstances.
The time required for the refunded amount to appear in your account may depend on the payment provider or financial institution used for the original transaction.
Damaged, Incorrect or Defective Products
If you receive a product that is damaged, incorrect, defective, or otherwise different from what you ordered, contact us at:
Please include your order number and relevant details. Photos may be requested to help us assess the issue.
Important
Do not send products to a return address obtained from an unofficial source.
Always contact ElvaraCart first and follow the return instructions provided by our customer support team.
For return and refund assistance:
